Educational Psychology: North London Borough

background
icon

£200k

Traded income risen significantly from £58k to £200k in five months

background
icon

79%

Adherence to psychological advice statutory timeframes up from 42% to 79%

background
icon

3

3 new full-time permanent educational psychologists

The challenge

Like many local authorities across the country, the council had significant SEND and inclusion service capacity issues. They were finding it difficult to recruit educational psychologists and had a limited traded offer. The council needed a trusted partner. One that could quickly deliver service improvements and co-produce a new traded Educational Psychology Services (EPS) offer.

The council’s EPS had significant capacity issues due to the volume of vacancies, including the PEP; a scenario echoed by local authorities across the UK, but particularly in London where demand for EPs is at an all time high.

The council had been using a combination of temporary and locum educational psychologists to address some of its capacity issues. However, the short-term concentration on increasing capacity to meet the demands on statutory services meant there was a limited focus on strategic vision and growth of the service. This resulted in a ‘cycle’ of recruiting locum EPs to meet a short-term challenge without really addressing the key issues of leadership, infrastructure, growth and income.

The lack of service leadership and limited infrastructure to grow the EP Service (EPS) offer had resulted in a service that provided a limited offer to the local authority, school community, children, young people and families. The council was acutely aware of the dangers of losing direction on delivering a traded service and wanted to reshape its delivery model to integrate the EP function into a new SEND operating model with the support of Innovate Psychology.

Continue Reading

Our approach

Already familiar with Innovate Services, the council directors called on the support of Innovate Psychology to review its current service delivery model. The aim was to create a sustainable traded income, whilst improving the borough-wide ‘early intervention’ collective offer.

Our approach involved not just placing but project managing the EPS to address key issues. This included improving the standard of service delivery, greater adherence to statutory timeframes, providing greater consistency of support, re-connecting with a larger cohort of schools, launching a new traded model and increasing the capacity of the team.

Redefining the 'central core' offer

At the same time, we worked with the council to redefine its ‘central core’ offer. We helped reframe its critical incident support to schools, introduced central training, and created parental engagement opportunities; all key components of a high-quality EP service.

This also involved developing new service policies and procedures to ensure effective quality assurance measures were embedded and that adherence to psychological advice statutory timeframes increased.

A new and improved central training offer to local schools played a vital role in expanding the council’s central core offer. Within the first six months, our team held sessions with the borough-wide head teacher and SENCO community, significantly increased the number of settings engaging with the service and achieved a considerable growth in traded income.

What our clients say

“Innovate Psychology’s approach is very collaborative. Your team has worked with us to design solutions that are getting real results and helping us drive forward towards longer-term goals.”

SEND Strategic Group, North London Borough

What our clients say

“Innovate Psychology is responsive and creative in its solutions, working around operational challenges whilst focusing on the strategic objective. Your people have credibility in the sector so have boosted the leadership of our teams and our vision”

SEND Strategic Group, North London Borough

The results

Offering an EP service beyond just the statutory obligations is already contributing to a strong SEND approach across the borough. In the first five months, traded income rose from £58,000 (the previous annual traded income) to over £200,000. At the same time, we increased the council’s adherence to psychological advice statutory timeframes from 42% to 79%.

At the five-month mark, internal educational psychology capacity issues were already being resolved. Following a successful recruitment cycle, we increased the capacity of the council’s in-house EP team with an additional 3.0 fte permanent educational psychologists. Moreover, the move towards a more structured service offers an attractive working environment for future educational psychologists joining the team.

As an ongoing project at the time of writing this case study, we’ve had some positive feedback on our performance.

“Innovate Psychology is responsive and creative in its solutions and has worked around operational challenges, willing to remain focused on the strategic objective. You offer skilled knowledgeable people with credibility in the sector which has given a boost to the leadership of our in-house teams and has validated our vision” SEND Strategic Group

Continue Reading

Our Services

With Innovate Psychology by your side, you’ll have the evidence and the confidence to reframe services and grow a traded income.

Educational Psychology Service Delivery

Educational Psychology Service Delivery

Working to the Ofsted SEND and CQC inspection framework, we can vastly improve your existing SEND and Inclusion service offering, whilst demonstrating impact and value; with immediate efficiency savings and the introduction of a traded income model.

Read More
Consultancy Services

Consultancy Services

Are you experiencing capacity issues and finding it challenging to develop quality SEND and inclusions services? We’ll take a deep-dive diagnostic review of your infrastructure. To identify practical and cost-effective solutions that deliver enhanced quality assured services. Solutions that you can either implement yourself or appoint us to.

Read More
  • Educational Psychology Service Delivery
  • Consultancy Services

Want to know more?

Contact us to find out more about our Psychology Consultancy Service.

Contact Us