A deep-dive analytical approach
Whilst we can establish where service areas are ‘good’ or ‘require improvement’, our approach to children’s services case auditing goes deeper than this. Our auditors look at the themes and patterns that can be seen through the qualitative and quantitative analysis of individual cases to pinpoint the exact causes for case drift and delay.
Based on-site for an agreed number of days per week, our auditors take a thorough look at an agreed number of cases which they will examine to determine if there are any practice issues present They devise remedial action plans for every case file audit undertaken using a RAG rating system. This is tracked by our auditor with a maximum of five days for social workers or team managers to complete remedial actions.
Data-informed case management improvements
Weekly data reports are provided so that you can identify the number of audits completed, the teams the case belongs to, case type and grading.
Additionally, monthly reports are generated that identify trends, themes, patterns, quality of practice and impact of intervention. Our auditors will share these findings and lessons learnt with you and your workforce improvement team. They’ll also focus on upskilling and mentoring internal staff on how to improve the quality of their own case file audits which will then facilitate better outcomes and develop the staff groups own individual skills, knowledge and overall performance.Insights
Supporting better outcomes.
Whether you’re preparing for an Ofsted inspection and want to confidently know your teams’ case work is of a consistently high quality, or you know improvements are needed but want to discover exactly where your case quality issues are, a thematic managed service audit will give you the answers. It’ll equip you and your staff with the skills and knowledge to improve case work to secure better outcomes for children and young people.
To discover more about our service audit offering, please contact us. We’ll happily meet to discuss how we could help.Contact Us