Duty & Assesment: Hillingdon Council

background
icon

3916

3916 assessments in 17 months

background
icon

19

Average assessment time of 19 days

background
icon

99%

99% of assessments completed within timescales

The challenge

London Borough of Hillingdon’s (LBH) children’s social care team needed a trusted partner to work with to improve the efficiency of its safeguarding services for vulnerable children and young people in need or at risk of or suffering from significant harm. Innovate CYPS was briefed to provide a fully outsourced Referral and Assessment Service (RAS) to temporarily replace the LBH in-house team. This provided LBH with the capacity to redesign services to improve efficiency and provide timely responses to identified cases of need.

Having gained valuable experience working closely with the LBH children’s teams for a trial period, Innovate CYPS was well-placed to design and implement a new project model, focusing exclusively on the referral and assessment service.

Our approach

The project was carefully structured using five Innovate CYPS social work teams. Each team included highly experienced consultant practitioners, team managers and project support officers, with the whole project coordinated by an in-house Innovate CYPS Service Manager.

Working closely with the LBH senior management team, we designed and implemented a new model of delivery for the RAS. This included a robust framework to help deliver service transformation and minimise the risk of delays in identifying and responding to child safeguarding issues. We also provide continuous assessment and regular reporting on performance, process and the overall success of the new service structure, including attending weekly review meetings at the LBH offices.

The key objective for the Innovate CYPS teams is to interface with triage and the Hillingdon Multi-Agency Safeguarding Hub (MASH) to allocate and progress all referrals into LBH through to clearly identified points of transfer or closure. To complete the allocated caseload before returning to duty again, the teams work on a rolling duty rota. One week they are based on site in the LBH social care office, and for four weeks they work remotely.

The results

We have successfully managed the LBH Referral and Assessment Service under this innovative new model for 17 months, delivering improved efficiency in the short-term, as well as creating a solid framework for continuous improvement.

During this period, our five social work teams have managed referrals involving 2033 families and 4011 children, with an average case duration of 24 working days. In total, 3916 child assessments have been completed with an average assessment timescale of 19 working days. 99% of assessments have been assessed within statutory timescales specified in the service level agreement.

Of the cases assessed, 22.3% have been referred directly to the LBH Children in Need service and 12.3% have progressed to Initial Child Protection Conference (ICPC). In 1.3% of cases, children have become Looked After and in 7.6% of cases the ‘Step Down’ process has been implemented.

Our teams have also provided valuable input to help improve multi-agency partnership working by contributing to a number of forums involving education specialists, consultant paediatricians and police.

Continue Reading

What our clients say

“Working in partnership with Innovate CYPS gave us the capacity and headspace to think through our service redesign and has contributed to our vastly improved efficiency of our children’s services for vulnerable children and young people. As a fully managed service, Innovate CYPS understood our requirement and quickly mobilised several teams of highly experienced social work practitioners and managers to transform our Referral and Assessment Service (RAS).” Tony Zaman, Director of Adult, Children & Young People’s Services, London Borough of Hillingdon

Children in Need

Children in Need

Reduce your reliance on long-term CIN plans. Our highly experienced CIN social work team will take on statutory case management and follow a locally-tailored, sustainable and intensive home-based intervention programme. We’ll leave you with reduced CIN numbers and a legacy model to prevent drift and avoid future delay.

Read More
Duty & Assessment

Duty & Assessment

Are you looking for more capacity within your duty and assessment team to clear a backlog of cases? Or do you reprieve to look at a service restructure. We can help by managing cases coming in for referral and assessment. So you can be confident your local authority is meeting its statutory responsibilities, whilst we give your staff the chance to bring their cases up-to-date and leave your service with manageable caseloads.

Read More
Edge of Care

Edge of Care

Reduce your edge of care costs and improve the life chances of vulnerable children and young people. Our solution brings statutory social work and multidisciplinary support together in a far more structured and focused way to deliver sustainable positive outcomes and huge cost-savings. Our aim is simple – to keep the young people we support safe and prevent them from being unnecessarily placed into care.

Read More
High-Cost Placement

High-Cost Placement

Our managed service model is proven to increase the range of foster care provision available to meet the needs of children who would otherwise be placed within high-cost residential or external foster care placements. In return, you’ll save on your placement budget, increase your in-house foster service capacity and capabilities to secure better outcomes and reduce the number of placement moves for children and young people.

Read More
MASH

MASH

Are you struggling to keep up with what is an impossible number of MASH referrals? Let us take the pressure off and help you develop a more robust, timely MASH. We’ll manage all contacts and referrals coming through your front-door and work with you to co-produce a new MASH model. One that secures timely outcomes for vulnerable children, young people and their families.

Read More
Discharge of Care

Discharge of Care

Could addressing a much-overlooked area of discharge of care orders reduce LAC numbers and create direct cost-savings? By introducing a new model that promotes the timely discharge of care orders and the conversion of foster carers or kinship carers into Special Guardians, we can achieve measurable cost-savings. All whilst securing plans of permanence for children and young people.

Read More
Safeguarding

Safeguarding

Do you have concerns about the length of time children are subject to child protection plans? If yes, how do you improve the timeliness of care proceedings and ensure that cases are front loaded? Holding case management for an agreed amount of time, we will dramatically increase the pace of action in progressing complex cases. We’ll also work with you to introduce proven sustainable longer-term solutions to reduce the risk of drift and delay.

Read More
Children with Disabilities

Children with Disabilities

In most cases, needs of those children and young people can be met within Early Help or outside of social care within the local authority’s existing offer. Proven to close up to 30% of cases to social services and step down a further 20%, Innovate CYPS’ 14-week Children with Disabilities (CWD) programme reduces costs whilst identifying new care pathways for children, young people and their families.

Read More
Service Auditing

Service Auditing

Are you preparing for an Ofsted inspection and want to understand where your services are at in terms of practice quality and performance? Our team will review your case files and practice across the child’s pathway to give you a thorough understanding of the areas that most need your attention.  As part of our knowledge-transfer, we also mentor your front-line managers on our auditing process for a 360 approach.

Read More
  • Children in Need
  • Duty & Assessment
  • Edge of Care
  • High-Cost Placement
  • MASH
  • Discharge of Care
  • Safeguarding
  • Children with Disabilities
  • Service Auditing

Want to know more?

Contact us to find out more about our Duty & Assessment Service.

Contact Us