Duty & Assessment:
Lancashire County Council

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4920

4920 children’s cases managed

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32

32 five-week duty cycles over 9 months

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98%

98% completed within timescales

The challenge

Lancashire County Council required a long-term social work partner to deliver their Referral and Assessment Service (RAS), champion change and best practice and to deliver high quality frontline social work as part of their improvement programme.

Being adept at delivering large scale social-work led transformation programmes across the UK, Innovate CYPS was well-placed to work in partnership with the Council to achieve the changes needed.

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Our approach

Firstly, Innovate CYPS needed to understand the exact challenges faced by Lancashire’s RAS. We led several meetings with the Council where we carried out a thorough analysis of the current business process.

After putting forward a bespoke model, the Council agreed for us to initiate our transformation delivery programme. We promptly mobilised 5 managers and 45 peripatetic consultant practitioners inside of just four weeks; five teams of nine social workers, a manager and assistant manager. All practitioners had over 4 years’ experience, with the vast majority being ABE and court room trained.

Compliance

The mobilisation and compliance process was rigorous, with crucial aspects delivered on-site in Lancashire. Logistically, this involved face-to-face interviews with senior managers, the creation of a tailored resource pack, detailed process mapping, and a project briefing day involving all appointed practitioners, managers and project support business administrators, led by Innovate CYPS’ senior management team, followed by ICT inductions and full E-learning.

Comprehensive service

Working on a five-week duty team cycle, our teams provided a comprehensive service focused on high quality assessments and thorough case management to specific points of transfer back to Lancashire. During 32 duty cycles, our consultant practitioners collectively progressed and case-managed a total of 4920 cases inside of 9 months. Every cycle involved assessing and safely progressing 900 children, with 98% of all assessments completed to timescales, an average of 15/20 working days.

The results

Meeting all pre-agreed key performance indicators, the project was delivered on time and to budget, whilst going beyond solving purely short-term issues. We provided reliable strategic advice and support and drove best practice to help Lancashire embed improved processes and find innovative ways of working. This also involved the implementation of a strategy to strengthen multiagency partners working in compliance with Working Together to Safeguard Children 2015.

A clear exit strategy was carefully planned and actioned to leave a legacy of timely child focused outcomes underpinned by high quality practice. Our bespoke approach in Lancashire received praise from Eleanor Schooling, Ofsted’s National Director of Social Care.

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What our clients say

“Innovate CYPS demonstrated a great deal of trust and confidence in their ability to provide a fully managed bespoke duty and assessment service. This has given us the opportunity to concentrate on other important practice areas, enabling us to make significant improvements.”

Linda Clegg, Director of Children’s Services,
Lancashire County Council

Children in Need

Children in Need

Reduce your reliance on long-term CIN plans. Our highly experienced CIN social work team will take on statutory case management and follow a locally-tailored, sustainable and intensive home-based intervention programme. We’ll leave you with reduced CIN numbers and a legacy model to prevent drift and avoid future delay.

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Duty & Assessment

Duty & Assessment

Are you looking for more capacity within your duty and assessment team to clear a backlog of cases? Or do you reprieve to look at a service restructure. We can help by managing cases coming in for referral and assessment. So you can be confident your local authority is meeting its statutory responsibilities, whilst we give your staff the chance to bring their cases up-to-date and leave your service with manageable caseloads.

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Reduce your edge of care costs and improve the life chances of vulnerable children and young people. Our solution brings statutory social work and multidisciplinary support together in a far more structured and focused way to deliver sustainable positive outcomes and huge cost-savings. Our aim is simple – to keep the young people we support safe and prevent them from being unnecessarily placed into care.

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High-Cost Placement

High-Cost Placement

Our managed service model is proven to increase the range of foster care provision available to meet the needs of children who would otherwise be placed within high-cost residential or external foster care placements. In return, you’ll save on your placement budget, increase your in-house foster service capacity and capabilities to secure better outcomes and reduce the number of placement moves for children and young people.

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MASH

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Are you struggling to keep up with what is an impossible number of MASH referrals? Let us take the pressure off and help you develop a more robust, timely MASH. We’ll manage all contacts and referrals coming through your front-door and work with you to co-produce a new MASH model. One that secures timely outcomes for vulnerable children, young people and their families.

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Children with Disabilities

In most cases, needs of those children and young people can be met within Early Help or outside of social care within the local authority’s existing offer. Proven to close up to 30% of cases to social services and step down a further 20%, Innovate CYPS’ 14-week Children with Disabilities (CWD) programme reduces costs whilst identifying new care pathways for children, young people and their families.

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Service Auditing

Service Auditing

Are you preparing for an Ofsted inspection and want to understand where your services are at in terms of practice quality and performance? Our team will review your case files and practice across the child’s pathway to give you a thorough understanding of the areas that most need your attention.  As part of our knowledge-transfer, we also mentor your front-line managers on our auditing process for a 360 approach.

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  • Children in Need
  • Duty & Assessment
  • Edge of Care
  • High-Cost Placement
  • MASH
  • Discharge of Care
  • Safeguarding
  • Children with Disabilities
  • Service Auditing

Want to know more?

Contact us to find out more about our Duty & Assessment Service.

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